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In three units the care was provided in line with the care plans and met people’s needs. However, on Forget-Me-Not unit people living with dementia were often confused and displayed distressed reactions. Relatives told us that staff needed more training in caring for people living with a dementia. On the ground floor, 17 people live in the residential wing and 19 people in the nursing wing.
During this follow up visit we found some improvements with the quality of care provided. We did not identify any major risks to people’s safety and well being. We saw people living at the service were not always respected or involved in discussions about their care. Systems for assessing the quality of service provided to people were not adequate and the premises did not always meet the needs of people living there.
Abbey Court Care Home, Bourne, Lincolnshire
One person was trying to get up out of the chair but could not and was moving towards the edge of the chair. We saw by looking at their care records they had been assessed as being at a high risk of falling and had recently fallen from their chair and been found kneeling on the floor. We received positive feedback about the performance of the registered manager. People who lived in the home and their representatives told us that the manager was responsive and had had a positive impact on the way the home was managed. During our inspection on 06 August 2014 we found that improvements had been made.
Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 19 July 2018. My grandad was in for respite recently and he loved it, I couldn’t believe the home was only open for a few weeks, the staff were amazing, really friendly and professional. Management put us instantly at ease and we enjoyed a short break without any worry or doubt. I would highly recommend Abbey Court to anyone, it’s a cut above the rest. The service had a quality assurance system and records seen by us showed that shortfalls were addressed promptly. We observed that at times people were left unattended for long periods in communal areas in the home.
Care home group
The Care Quality Commission is required by law to monitor how a provider applies the Mental Capacity Act and Deprivation of Liberty Safeguards and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way. At the time of our inspection the registered provider had made referrals to the local authority. Choosing care has been ranked one of life’s most stressful events.
People were not consistently helped to stay safe as some of the arrangements for people’s medicines were not always safely managed. Although people told us that they felt safe in the service, there were times when there were not enough staff to meet people’s needs on the nursing wing. At that inspection we found the service was not meeting all the essential standards that we assessed. We found breaches in relation to the regulations regarding cleanliness and infection control, privacy and dignity and how the provider ensured the quality of the service. However, the use of agency staff impacted on the care people received as agency staff were not always aware of how to personalise their care. Staff and systems in the home did not always support people’s dignity.
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Medical care from a qualified nurse, and treatment for residents with illness or injuries. If you would like a copy of the food safety officer's report for this business, you can request it from South Kesteven District Council. Abbey Court Care Home does provide care for people with Dementia. Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings. Description Our caregivers are genuinely passionate about providing care and are committed to career development.
Regulatory Assessment We have been assessed by the care regulator in our approach to infection control. Virus Testing We are testing for viral infection when symptoms present within our care setting. Safe Visiting Space We have a safe visiting space We provide a safe visiting space. – there are some services which we can’t rate, while some might be under appeal from the provider.
However, the provider was not meeting the legal requirements in two areas of care provided. They had not ensured that people were safeguarded from abuse and they had failed to notify us about certain incidents. You can see the actions we have asked the provider to take at the back of this report.
That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward. We chose this home because on first impressions we were impressed by the home itself and of even more importance the friendliness and professionalism of the staff. In the 6 months since she has lived there, we have noticed a distinct improvement in her happiness and general welfare. I highly recommend Cedars who do genuinely care for its residents. Care designed to provide quality support and comfort for people living with life-limiting conditions.
The home is split into four units with a nursing unit and a residential unit down stairs and two secure dementia units upstairs. The home is conveniently located in the residential area of Falcon Way, providing residents with a peaceful environment. The home is modern and homely, offering a supportive environment with en-suite bedrooms and comfortable lounge areas. The home also benefits from a beautiful peaceful garden for our residents to enjoy. We have used our reasonable efforts to ensure the accuracy of the data used in this website. Any reliance you place on such information is therefore strictly at your own risk.
There were no restrictions on when people could visit the service. People and their relatives had been consulted about the care they wanted to be provided. Staff knew the people they supported and the choices they made about their care. People were offered the opportunity to pursue their interests and hobbies.
The first floor was reserved for people living with dementia and this was split into two wings, East and West. There were 31 people living on the East wing and the West wing supported 21 people. Although people generally choose to stay on the floor where their bedroom is located, they could and do move between floors. There were 85 people living in the service at the time of our inspection. Abbey Court Care Home provides residential and nursing care for up to 88 older people, including people living with dementia. On the ground floor up to 17 people live in the residential wing and up to 19 people live in the nursing wing.
Medicines were safely managed and administered to people in a timely manner. Staff had received training in infection control and how to minimise the risk to people by using protective equipment. The environment had been updated and now supported people living with dementia. Abbey Court Care home is registered to provide accommodation and nursing care for up to 88 people some of whom may be living with a dementia. The ground floor provides residential and nursing care to people in the Sunflower and Jasmine units.
Frequently asked questions about Abbey Court Care Home
We spent 60 minutes watching people who were sitting in the first floor lounge. The outcome of the observation had improved since our last inspection, however we identified some issues where staff did not offer choices and did not ensure people’s dignity was respected. People using the service and staff told us there were not enough staff to provide care for people in a timely fashion.
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